Thank you for shopping with Nydia Notes.
We want you to be satisfied with your purchase. Please review our return and refund policy below.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
- Items must be unused and in their original condition.
- Items must be returned in the original packaging.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Customized or personalized items
- Gift cards
- Clearance or final-sale items
Return Process
To initiate a return, please contact us at:
Email: [email protected]
Please include:
- Order number
- Item(s) being returned
- Reason for return
Our customer service team will provide return instructions.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request photographs of the item and packaging to assist with the claim process.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within 5-10 business days.
Processing times may vary depending on your payment provider.
Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped.
Order Cancellation
Orders may be canceled before they are processed and shipped.
Once an order has been shipped, it cannot be canceled and must follow the return procedure above.
Contact Us
For questions regarding returns or refunds, please contact:
Email: [email protected]